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Privacy Policy
How DivvyLaw collects, uses, discloses, and protects your information, and your rights under California law.
DivvyLaw, operated by DivvyLaw, Inc.
Effective Date: 9/1/2026| Last Updated: 9/1/2026 | Version: 1.0
The most important thing to understand about privacy on this platform: we are not a law firm, and nothing you store with us is protected by the attorney-client privilege. However, the information you enter into the platform is the same information you will be sharing with the Court. The information you enter here can be reached by subpoena, including a subpoena from the opposing party in your own divorce case. Read Section 3 before you enter anything sensitive.
1. Scope of This Policy
This Privacy Policy explains how DivvyLaw, Inc. ("Company," "we," "us") collects, uses, discloses, retains, and protects personal information in connection with https://divvylaw.com and the DivvyLaw service (the "Service"). It applies to visitors, registered users, and purchasers.
This Policy does not apply to information you provide directly to a court, a clerk, an attorney, a mediator, or any third party, even if you reached them through a link in the Service.
We have written this Policy to meet the requirements of the California Consumer Privacy Act as amended by the California Privacy Rights Act (Civil Code section 1798.100 et seq., "CCPA") and its implementing regulations, and the California Online Privacy Protection Act (Business and Professions Code section 22575 et seq.).
2. Our Privacy Commitments
These are binding commitments, not aspirations:
- We do not sell your personal information, and we have not sold personal information in the preceding 12 months.
- We do not share your personal information for cross-context behavioral advertising, and we have not done so in the preceding 12 months.
- We do not use the substance of your case information to train artificial intelligence models.
- We do not use your sensitive personal information for any purpose other than performing the Service you requested and the limited purposes permitted by Civil Code section 1798.121 and its regulations.
- We do not disclose your case information to advertisers, data brokers, or marketing partners.
- We do not run third-party advertising pixels on authenticated pages where your case information is displayed or entered.
3.0 No Attorney-Client Privilege
The DivvyLaw platform is designed so that the information you provide is the same information that will be a public record before the Court. However, it is important to understand that Company is not a law firm. No employee, contractor, officer, agent, on-screen presenter, or representative of Company is acting as your attorney. Your use of the Service, your purchase of access, and any communication you have with us do not create an attorney-client relationship.
3.1 Response to Subpoenas and Court Orders
We may be legally compelled to produce your information in response to a subpoena, search warrant, court order, discovery request, or other lawful process. In a contested dissolution proceeding, this includes process issued by your spouse or your spouse's attorney.
Our practice, subject to law:
- We review each request and object to requests that are facially invalid, overbroad, or not properly served.
- Where the law permits, and it is practicable, we notify you before producing your information, at your registered email address, with enough time for you to move to quash or seek a protective order.
- We produce only what is responsive and required.
- We do not litigate on your behalf, and we cannot guarantee notice where a court or statute prohibits it.
3.2 What This Means for You
Store the minimum you need. If information would be damaging to you in your case, consider whether it belongs in the Service at all, and consider consulting a licensed attorney about how to hold it.
4. Information We Collect
The categories below track the statutory categories in Civil Code section 1798.140(v) and (ae).
| Statutory category | What we collect | Purpose | Disclosed to |
|---|---|---|---|
| Identifiers | Name, email address, account username, IP address, device identifiers | Account creation, authentication, support, security | Hosting, email, and analytics service providers |
| Customer records (§1798.80) | Billing name, billing address, last four digits and brand of payment card, transaction history | Payment processing, tax, fraud prevention, refunds | Payment processor, accountants |
| Commercial information | Products purchased, Access Term dates, refund requests | Fulfillment, customer service | Payment processor |
| Internet activity | Pages viewed, videos watched and progress, forms downloaded, session timestamps, referring URL, browser type | Delivering content, resuming playback, product improvement, security | Hosting and analytics service providers |
| Geolocation (coarse) | Approximate location inferred from IP address (city/region level) | Fraud prevention, showing county-appropriate content | Hosting and security service providers |
| Audio/visual | Support call recordings or screenshots only if you send them | Customer support | Support platform provider |
| Inferences | Which stage of the process you appear to be working on | Suggesting relevant modules | None |
| User Data you enter | Notes, checklist answers, worksheet entries, uploaded documents, saved case-organization information | Storing and displaying your work product back to you | Hosting and storage provider only |
4.1 Sensitive Personal Information
Depending on what you choose to enter, the Service may hold sensitive personal information as defined by Civil Code section 1798.140(ae), including account log-in credentials, and the contents of documents or notes you upload that may reveal financial account information, health information, racial or ethnic origin, religious beliefs, sexual orientation, sex life, immigration status, union membership, or precise geolocation.
We use and disclose sensitive personal information only to perform the Service you requested, to secure it, to prevent fraud, and for the other purposes expressly permitted by Civil Code section 1798.121(a) and the CCPA regulations. We do not use it to infer characteristics about you. Because our use is limited to these permitted purposes, we are not required to offer a "Limit the Use of My Sensitive Personal Information" link, but you may still ask us to delete this information at any time under Section 9.
4.2 Information About Other People
You may enter information about your spouse, your children, or others. You are responsible for the lawfulness of doing so. We process that information as your service provider for the purpose of operating the Service, and we do not use it to build profiles or contact those individuals.
4.3 What We Do Not Collect
We do not ask for your Social Security number, driver's license number, government identification number, biometric information, neural data, or full payment card number. Do not enter these into free-text fields. If you upload a document containing them, redact them first where you can.
5. Sources of Information
- Directly from you, when you register, purchase, enter User Data, or contact support.
- Automatically from your device and browser as you use the Service.
- From our payment processor, which confirms transactions and returns limited billing details.
- From security and fraud-prevention providers.
We do not purchase personal information from data brokers.
6. How We Use Information
- To create and maintain your account and authenticate you.
- To deliver the Content, remember your video progress, and store your User Data.
- To process payments, issue refunds, and keep required financial records.
- To provide customer and technical support.
- To secure the Service, detect fraud, debug errors, and enforce our Terms.
- To improve the Service using aggregated or de-identified usage data.
- To send transactional messages, including Access Term expiration reminders, and, if you opt in, marketing email you can unsubscribe from at any time.
- To comply with legal obligations and respond to lawful process.
We will not use your personal information for a materially different, unrelated, or incompatible purpose without first providing notice.
7. Disclosure of Information
7.1 Service Providers and Contractors
We disclose personal information to vendors that process it on our behalf under written contracts that limit them to our instructions, prohibit selling or sharing, prohibit retention or use for their own purposes, and require them to notify us if they can no longer meet their obligations, as required by Civil Code section 1798.100(d). Current categories:
| Category | Function | Access to your User Data? |
|---|---|---|
| Cloud hosting and storage | Runs the application and stores data at rest | Yes, encrypted |
| Video delivery / CDN | Streams instructional video | No |
| Payment processor | Processes cards, handles refunds | No |
| Email delivery | Sends transactional and reminder email | No |
| Customer support platform | Manages support tickets | Only what you include in a ticket |
| Product analytics | Measures aggregate feature usage | No — configured to exclude case content |
| Security and fraud prevention | Blocks abuse and bot traffic | No |
| Professional advisors | Legal, accounting, audit | Only as needed |
7.2 Legal and Safety Disclosures
We may disclose information where we believe in good faith it is required to comply with law or lawful process (Section 3.2), to enforce our Terms, to protect the rights, property, or safety of Company, our users, or the public, or to investigate suspected fraud or a security incident.
7.3 Business Transfers
If Company is involved in a merger, acquisition, financing, reorganization, or sale of assets, we may transfer personal information as part of that transaction. We will require any acquirer to honor this Policy with respect to information collected before the transfer, or to give you notice and a meaningful opportunity to delete your information before any materially different policy applies. We will notify you by email at least 30 days before any such transfer where practicable.
7.4 No Sale, No Sharing
We have not sold or shared personal information, including sensitive personal information, in the preceding 12 months, and we do not sell or share the personal information of consumers we know to be under 16.
8. Retention
We retain each category only as long as necessary for the purpose it was collected, then delete or de-identify it. We do not retain personal information indefinitely.
| Category | Retention period | Basis |
|---|---|---|
| User Data (notes, uploads, worksheets) | Duration of your Access Term plus [90] days, then permanent deletion | Gives you a window to export after expiration |
| Account and profile information | [24] months after your last Access Term ends | Reactivation, support history |
| Payment and transaction records | [7] years | Tax and accounting law |
| Support communications | [36] months | Dispute resolution, quality |
| Server and security logs | [12] months | Security investigation |
| Analytics (aggregated/de-identified) | Indefinite, in non-identifiable form | Not personal information |
| Marketing preferences and opt-outs | Until you withdraw, plus a suppression record indefinitely | To honor you opt-out |
We may retain information longer where a litigation hold, subpoena, regulatory obligation, or fraud investigation requires it, for the duration of that requirement only.
9. Your California Privacy Rights
If you are a California resident, you have the following rights. We will not discriminate against you for exercising them: no denial of service, no different price, no reduced quality.
- Right to know. Request the categories and specific pieces of personal information we collected, the sources, the business purposes, and the categories of recipients. You may request information collected more than 12 months before the request, back to January 1, 2022, unless doing so is impossible or would involve disproportionate effort.
- Right to delete. Request deletion of personal information we collected from you, subject to the exceptions in Civil Code section 1798.105(d).
- Right to correct. Request correction of inaccurate personal information.
- Right to opt out of sale or sharing. We do not sell or share, so there is nothing to opt out of. We honor Global Privacy Control signals regardless.
- Right to limit use of sensitive personal information. Our use is already limited to permitted purposes, as described in Section 4.1.
- Right to portability. Receive your information in a portable, readily usable format.
9.1 How to Submit a Request
Submit a request by emailing privacy@divvylaw.com, calling [TOLL-FREE PHONE], or using the "Privacy Requests" tool in your account settings. We will confirm receipt within 10 business days and respond within 45 calendar days, extendable once by an additional 45 days with notice to you.
9.2 Verification
We verify your identity before acting. For most requests, we confirm control of the email address on the account and, for deletion or right-to-know requests involving sensitive information, we may ask you to re-authenticate or to match additional data points. When we confirm sensitive personal information, we will confirm only whether the information we hold matches what you provide; we will not disclose the sensitive information itself in our response. We will not create new information or retain additional information solely to verify you.
9.3 Authorized Agents
An authorized agent may submit a request with written permission signed by you, and we may require you to verify your identity directly and confirm the authorization. An agent acting under a valid power of attorney under Probate Code section 4000 et seq. need not provide separate written permission.
9.4 Appeal
If we deny your request, you may ask us to reconsider by replying to our response. You may also file a complaint with the California Privacy Protection Agency at cppa.ca.gov or the California Attorney General at oag.ca.gov.
9.5 Shine the Light
Under California Civil Code section 1798.83, California residents may request information about disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes. You may confirm this by writing to privacy@divvylaw.com
10. Cookies, Analytics, and Tracking
We use cookies and similar technologies that are strictly necessary to authenticate you, maintain your session, remember preferences, and secure the Service. We use a limited first-party analytics configuration to measure aggregate feature usage.
- We do not run third-party advertising or social media pixels on pages behind the paywall.
- We do not use session replay or keystroke capture tools.
- Non-essential tracking on public marketing pages, if any, loads only after you consent through our cookie banner, and not before.
Global Privacy Control. We treat a GPC signal as a valid opt-out request from your browser and honor it automatically.
Do Not Track. There is no common industry standard for responding to browser Do Not Track signals. We do not track users across third-party websites over time, so we do not respond differently to a Do Not Track signal. We do honor GPC.
11. Security
We maintain reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including:
- encryption of data in transit (TLS 1.2 or higher) and at rest (AES-256 or equivalent);
- role-based access control and least-privilege access for personnel, with access logged;
- mandatory multi-factor authentication for administrative accounts, and available multi-factor authentication for user accounts, which we strongly recommend you enable;
- secure development practices, dependency monitoring, and periodic vulnerability testing;
- written vendor security review before onboarding any provider with access to personal information; and
- a documented incident response plan.
No system is perfectly secure. We cannot guarantee absolute security, and you provide information at your own risk. If a breach of unencrypted personal information occurs, we will notify affected California residents and, where required, the Attorney General, in the most expedient time possible and without unreasonable delay, consistent with California Civil Code sections 1798.29 and 1798.82.
12. Account Security and Personal Safety
Divorce matters frequently involve shared devices, shared accounts, and monitored networks. To protect yourself:
• Use a device and an email address your spouse cannot access.
• Use a unique password and enable multi-factor authentication.
• Log out on shared or public computers and clear your browser history.
• Be aware that browser autofill, password managers, cloud photo backups, and family plan settings can expose your activity to another person on the same account.
If you are in danger, contact 911. The National Domestic Violence Hotline is available 24/7 at 1-800-799-7233, by text (START to 88788), and at thehotline.org.
13. Children
The Service is intended only for adults 18 and older. We do not knowingly collect personal information directly from anyone under 18, and we do not sell or share the personal information of anyone under 16. If we learn that a person under 18 has created an account, we will terminate it and delete the information. If you believe a minor has provided us with information, contact privacy@divvylaw.com.
Information you as a parent enter *about* your own minor children is treated as sensitive personal information and is used only to operate the Service for you.
14. Users Outside California
The Service is directed to residents of California and is hosted in the United States. If you access it from elsewhere, you consent to processing in the United States, which may have different data protection laws than your jurisdiction. Residents of other U.S. states with comprehensive privacy laws may exercise rights available under their state law by contacting privacy@divvylaw.com; we will apply the protections described here regardless of residency.
15. Changes to This Policy
We will post any revised Policy with a new "Last Updated" date. For material changes affecting how we use or disclose your information, we will provide at least 30 days' advance notice by email to your registered address before the change takes effect. We maintain prior versions at divvylaw.com/archives.
16. Contact
DivvyLaw.com
251 S Lake Ave Suite 800, Pasadena, CA 91101
Email: privacy@divvylaw.com | [Toll-Free Number]
If you need this Policy in an alternative accessible format, contact us, and we will provide one at no charge.